Digital Mindset: Keeping Customers at the Center of Your Business
May 17, 2016
Hosted by Bonnie D. Graham
[Download MP3] [itunes] [Bookmark Episode]
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Episode Description
The buzz: "Tension, pressure..." All B2C and B2B businesses are racing to go digital, driven by new and different competition, fast-advancing technology, and relentless profit pressures. As your company faces such challenges, how can you keep your customer at the center of what you do, and predict, design and deliver a new service or product before they know they even want it? The experts speak. Gray Scott, SeriousWonder.com: “Nothing reveals your personality more succinctly than your characteristic emotional reaction to novelty and change over time and across many situations” (Winifred Gallagher). Daniel Gwynn, TCS: “Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves” (Steve Jobs). Ira Berk, SAP: “Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers” (Ross Perot). Join us for Digital Mindset: Keeping Customers at the Center of Your Business.
The Future of the Future with Game Changers, Presented by SAP
Archives Available on VoiceAmerica Business Channel
Join host Bonnie D. Graham as she invites you to take an additional Coffee Break with Game-Changers for our special series on the Future of the Future. We’ll explore trends that may seem futuristic but are happening right now. These trends will have significant impact on your organization, whatever your size, industry, and locations, and, of course, will affect your day-to-day lifestyle. The future is happening fast, and we will help you align your organization to not just cope, but to thrive in the short and long term.
Learn how you can become the savvy Leader who takes your company across the finish line as you look ahead to the next wave of business innovation. The Future of the Future with Game Changers, presented by SAP, on the VoiceAmerica Business Channel.
Bonnie D. Graham
Bonnie D. Graham produced and hosted her first live talk radio show in 1998 on AM1240–WGBB, Long Island, NY’s oldest terrestrial radio station. A few years later, she moved from terrestrial to Internet radio with her author interview show, “Up Close and Personal.” In 2011, working at the enterprise software leader SAP, she developed the concept for a weekly live global business thought leadership roundtable series on the VoiceAmerica Business Channel – and launched “Coffee Break with Game-Changers” on October 5, 2011. Over the next nine years, Bonnie D. created, produced and hosted 46 additional SAP series on the Business Channel, attracting millions of listeners around the world. Since becoming an independent broadcaster in 2019, she has developed and hosted live radio and podcast series on the Business Channel for eight additional organizations, as well as her own weekly series, “Read My Lips: Cool Conversations with Creatives with akaRadioRed,” on the Empowerment Channel. In 2023, her live-streaming “Technology Revolution: The Future of Now” series was ranked No. 6 on FeedSpot’s Top 70 Technology Podcasts to Listen to in 2023. What powers Bonnie D.’s passion for radio? She “loves speaking with smart people!”
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