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What can a company expect from associates in terms of improvement and ownership? According to Gwendolyn Galsworth, your host and author of seven books, a great deal more than they ever imagine. Today she begins a new series on her Shingo prize-winning book, Work That Makes Sense. In the words of Brent Allen, VP/Operations at Lifetime Products and its WTMS Champion: “I have been a student of management for 30 years, read countless management books and gone to many seminars. I have never found a better, more powerful system of transformation than Galsworth’s. That comes through on every page of
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