Future of Customer Experience: Fast Forward
March 6, 2014
Hosted by Bonnie D. Graham
[Download MP3] [itunes] [Bookmark Episode]
Guest Information
Episode Description
The buzz: User experience. The past decade has seen an accelerated, pervasive evolution in the B2C and B2B user experience, with the introduction and adoption of mobile technology at its core. Consumers have come to expect–and demand– intuitive simplicity in apps, speed-to-satisfaction and personalized customer experiences. If this rapid pace of change continues with more technical advances in hardware and networks, how will we interact with our computers in the next five years? Put simply, will technology, business trends, and culture limit or knock the socks off of tomorrow’s buyers and users? The experts speak. Jeremy Cox, Ovum: “90 percent of firms are flying blind and at risk of becoming irrelevant.” Jaco Van Eeden, Deloitte: “Enterprise users should not need any training to use the enterprise systems.” Peter Spielvogel, SAP: “You’ve got to start with the customer experience and work backwards to the technology.” (Steve Jobs, at worldwide developer conference in 1997). Join us for The Future of Customer Experience: Fast-Forward
Future of Business with Game Changers, Presented by SAP
Archives Available on VoiceAmerica Business Channel
The world of business is being dramatically impacted by the increasing adoption of the Cloud, and by the mainstreaming of new technologies that have hitherto been the domain of imaginative Hollywood films, including artificial intelligence, machine learning, Internet of Things, augmented reality and more.
Join host Bonnie D. Graham as she invites you to take an additional coffee break with game-changers for our series on how modern technology is completely redefining the world of business, on the Future of Business with Game-Changers.
With digital transformation becoming a mission-critical imperative, every company needs to simultaneously chart its future path while keeping an eye on the rear-view mirror to see who’s coming up in the fast lane to overtake them. In many ways, this is making every business a technology business, no matter their size, industry or geographic location.
Bonnie D. Graham
Bonnie D. Graham produced and hosted her first live talk radio show in 1998 on AM1240–WGBB, Long Island, NY’s oldest terrestrial radio station. A few years later, she moved from terrestrial to Internet radio with her author interview show, “Up Close and Personal.” In 2011, working at the enterprise software leader SAP, she developed the concept for a weekly live global business thought leadership roundtable series on the VoiceAmerica Business Channel – and launched “Coffee Break with Game-Changers” on October 5, 2011. Over the next nine years, Bonnie D. created, produced and hosted 46 additional SAP series on the Business Channel, attracting millions of listeners around the world. Since becoming an independent broadcaster in 2019, she has developed and hosted live radio and podcast series on the Business Channel for eight additional organizations, as well as her own weekly series, “Read My Lips: Cool Conversations with Creatives with akaRadioRed,” on the Empowerment Channel. In 2023, her live-streaming “Technology Revolution: The Future of Now” series was ranked No. 6 on FeedSpot’s Top 70 Technology Podcasts to Listen to in 2023. What powers Bonnie D.’s passion for radio? She “loves speaking with smart people!”
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