Future of Make for Me: The Luxury of Customer Centricity
April 24, 2014
Hosted by Bonnie D. Graham
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Episode Description
The buzz: Individuality. Henry Ford is often credited with speeding the transition from a “Make for Me” economy to a mass-produced economy of “any color you want, as long as it’s black”. But consumers recently began demanding “Made for Me” products and services at lower prices and higher quality. Can technology help companies answer their cry and stay in business? The experts speak. Whitney Johnson, Disruptive Innovation Facilitator: “Winners know when to quit.” (whitneyjohnson.com/knowing-when-to-quit). Elizabeth Hedstrom Henlin, TBR: “Whenever you find yourself on the side of the majority, it is time to pause and reflect.” (M. Twain) Reuven Gorscht, SAP: “’Where everybody knows your name…and they’re always glad you came.’ Business has been dehumanized. The bartender who knew you by name is replaced by big brands and barcodes. ‘Make for me’ economy brings back customer centricity in new, and arguably even better, ways.” Join us for Future of Make for Me: The Luxury of Customer Centricity.
Future of Business with Game Changers, Presented by SAP
Archives Available on VoiceAmerica Business Channel
The world of business is being dramatically impacted by the increasing adoption of the Cloud, and by the mainstreaming of new technologies that have hitherto been the domain of imaginative Hollywood films, including artificial intelligence, machine learning, Internet of Things, augmented reality and more.
Join host Bonnie D. Graham as she invites you to take an additional coffee break with game-changers for our series on how modern technology is completely redefining the world of business, on the Future of Business with Game-Changers.
With digital transformation becoming a mission-critical imperative, every company needs to simultaneously chart its future path while keeping an eye on the rear-view mirror to see who’s coming up in the fast lane to overtake them. In many ways, this is making every business a technology business, no matter their size, industry or geographic location.
Bonnie D. Graham
Bonnie D. Graham produced and hosted her first live talk radio show in 1998 on AM1240–WGBB, Long Island, NY’s oldest terrestrial radio station. A few years later, she moved from terrestrial to Internet radio with her author interview show, “Up Close and Personal.” In 2011, working at the enterprise software leader SAP, she developed the concept for a weekly live global business thought leadership roundtable series on the VoiceAmerica Business Channel – and launched “Coffee Break with Game-Changers” on October 5, 2011. Over the next nine years, Bonnie D. created, produced and hosted 46 additional SAP series on the Business Channel, attracting millions of listeners around the world. Since becoming an independent broadcaster in 2019, she has developed and hosted live radio and podcast series on the Business Channel for eight additional organizations, as well as her own weekly series, “Read My Lips: Cool Conversations with Creatives with akaRadioRed,” on the Empowerment Channel. In 2023, her live-streaming “Technology Revolution: The Future of Now” series was ranked No. 6 on FeedSpot’s Top 70 Technology Podcasts to Listen to in 2023. What powers Bonnie D.’s passion for radio? She “loves speaking with smart people!”
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