The Key to Automotive Industry Disruption: Become Customer-Obsessed
April 9, 2019
Hosted by Bonnie D. Graham
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Guest Information
Episode Description
The buzz: “We see more change in the next five years than there’s been in the last 50.” (Dan Ammann, GM). The non-nimble auto industry is facing unprecedented challenges from ride- and car-sharing, electrification, autonomy, climate change regulation, new ownership and distribution models. What will it take to turn customers into fanatics, products into obsessions, employees into ambassadors, brands into religions? The experts speak. David Mingle, Qualtrics: “I've learned that people will forget what you said … [but] never forget how you made them feel” (Maya Angelou). Jordan Katz, Qualtrics: “How would you like a job where, every time you make a mistake, a big red light goes on and 18,000 people boo?” (Jacques Plante). Moncombu Raju, SAP: “The key to good decision making is not knowledge. It is understanding. We are swimming in the former. We are desperately lacking in the latter” (Malcolm Gladwell). Join us for The Key to Automotive Industry Disruption: Become Customer-Obsessed.
The Future of Mobility and Manufacturing with Game Changers, Presented by SAP
Tuesday at 7 AM Pacific Time/10 AM Eastern Time on VoiceAmerica Business Channel
Game-changing technology strategies are transformational, exciting and disruptive for a reason. They shake up your status quo. They get you thinking about new ways to scale, compete and grow. They move you in amazing new directions.
Join host Bonnie D. Graham as she invites you to take an additional coffee break with game-changers for our special series on how SAP is taking its unrivaled industry expertise into the cloud, on the Future of Mobility and Manufacturing with Game-Changers.
Learn how you can be the savvy Automotive Maestro, Business Transformer, Manufacturing Maven, or Upstart Disruptor who takes your company across the finish line as you look ahead to the next wave of disruption in the automotive and industrial manufacturing sectors.
The Future of Mobility and Manufacturing with Game-Changers, presented by SAP, can be heard live Tuesdays at 7 AM Pacific / 10 AM Eastern on the VoiceAmerica Business Channel.
Bonnie D. Graham
Bonnie D. Graham produced and hosted her first live talk radio show in 1998 on AM1240–WGBB, Long Island, NY’s oldest terrestrial radio station. A few years later, she moved from terrestrial to Internet radio with her author interview show, “Up Close and Personal.” In 2011, working at the enterprise software leader SAP, she developed the concept for a weekly live global business thought leadership roundtable series on the VoiceAmerica Business Channel – and launched “Coffee Break with Game-Changers” on October 5, 2011. Over the next nine years, Bonnie D. created, produced and hosted 46 additional SAP series on the Business Channel, attracting millions of listeners around the world. Since becoming an independent broadcaster in 2019, she has developed and hosted live radio and podcast series on the Business Channel for eight additional organizations, as well as her own weekly series, “Read My Lips: Cool Conversations with Creatives with akaRadioRed,” on the Empowerment Channel. In 2023, her live-streaming “Technology Revolution: The Future of Now” series was ranked No. 6 on FeedSpot’s Top 70 Technology Podcasts to Listen to in 2023. What powers Bonnie D.’s passion for radio? She “loves speaking with smart people!”
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