Cloud Service Adoption: Hit-and-Run Never Works
June 11, 2020
Hosted by Bonnie D. Graham
[Download MP3] [itunes] [Bookmark Episode]
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Episode Description
The buzz: “Traditional service companies know that customer loyalty has a powerful impact on the bottom line. But what about service firms in the new economy, where customers can defect at the click of a mouse? Bain & Co.…first demonstrated the value of customer retention in the Harvard Business Review in 1990… Even a 5 percent increase in customer retention can lead to an increase in profits of between 25 and 95 percent (hbswk.hbs.edu).” Yes, the handwriting is on the wall for today’s cloud computing service providers who merely celebrate the “hit” upon reeling in a new customer, then “run” to snare the next customer. Why? They need to pay attention to their customers’ experiences and satisfaction if they want to realize the benefits of customer retention. Our panelists – Dr. Nikolaus Krasser, CEO and co-founder of Pentos AG, John Scola at SAP channel business, and Linus Tabellion at the DRÄXLMAIER Group – will share their insights on “Cloud Service Adoption: Hit-and-Run Never Works”.
The Power of Partnerships: Changing the Game for Digital Transformation, Presented by SAP
Thursday at 7 AM Pacific Time/10 AM Eastern Time on VoiceAmerica Business Channel
Game-changing technology strategies are transformational, exciting and disruptive for a reason. They shake up your status quo. They get you thinking about new ways to scale, compete and grow. They move you in amazing new directions.
Join host Bonnie D. Graham as she invites you to take an additional Coffee Break with Game-Changers for our special series on The Power of Partnerships: Changing the Game for Digital Transformation, Presented by SAP.
We’ll explore the fundamentals of how technology partner ecosystems play a critical role in delivering the digital transformation services and solutions to customers, and how those partner channel networks and support programs, found in the software industry, are key to vendors, partners, and crucial to companies moving into the digital world.
Learn how you can become the savvy leader who takes your company across the finish line as you look ahead to the next wave of business innovation.
Bonnie D. Graham
Bonnie D. Graham produced and hosted her first live talk radio show in 1998 on AM1240–WGBB, Long Island, NY’s oldest terrestrial radio station. A few years later, she moved from terrestrial to Internet radio with her author interview show, “Up Close and Personal.” In 2011, working at the enterprise software leader SAP, she developed the concept for a weekly live global business thought leadership roundtable series on the VoiceAmerica Business Channel – and launched “Coffee Break with Game-Changers” on October 5, 2011. Over the next nine years, Bonnie D. created, produced and hosted 46 additional SAP series on the Business Channel, attracting millions of listeners around the world. Since becoming an independent broadcaster in 2019, she has developed and hosted live radio and podcast series on the Business Channel for eight additional organizations, as well as her own weekly series, “Read My Lips: Cool Conversations with Creatives with akaRadioRed,” on the Empowerment Channel. In 2023, her live-streaming “Technology Revolution: The Future of Now” series was ranked No. 6 on FeedSpot’s Top 70 Technology Podcasts to Listen to in 2023. What powers Bonnie D.’s passion for radio? She “loves speaking with smart people!”
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